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General terms and conditions of sale

Last updated: 03/11/2014

A.S.O. CHALLENGES IS AN A.S.O. SERVICE

Amaury Sport Organisation (A.S.O.)
Immeuble Panorama B
253 quai de la Bataille de Stalingrad
92137 ISSY-LES-MOULINEAUX
FRANCE

+ 33 (0)1 41 33 14 00

It is specified beforehand that the present terms and conditions exclusively govern the sales, by A.S.O. (Head office: 253 quai de la Bataille de Stalingrad, Immeuble Panorama B, 92137 Issy les Moulineaux, Nanterre Business Registry 383 160 348) and, when applicable, by its affiliate V.S.O. (Head office: 253 quai de la Bataille de Stalingrad, Immeuble Panorama B, 92137 Issy les Moulineaux, Nanterre Business Registry under the number C 409 758 448) of trial registration fees, of trial merchandise, of leisure, accommodation and transport services related to the trials.

These terms and conditions apply to the exclusion of all other terms and conditions.

REGISTRATION FEES, MERCHANDISE AND LEISURE SERVICES

Article 1 - PURCHASE OF TRIAL REGISTRATION FEES

1.1. Registration process for trials held by A.S.O.

The Site offers the possibility of purchasing trial registration fees that give the User the right to receive a bib for each of the trials he has registered for, under the conditions set forth in the Rules and Regulations of the trial in question.

The User may proceed to purchase the registration fees for one trial at a time.

The price of these registration fees is shown in Euros, all taxes included, at the rate in force on the day of the order.

A.S.O. reserves the right to modify its prices at any time but the products will be invoiced in accordance with the prices in effect at the moment the order validation takes place.

In order to validate his trial registration, the User declares that, after having familiarised himself with the rules and regulations of the trial in question, detailing the totality of the terms and conditions of registration, he accepts them without reserve by selecting the tab « I declare that I have read the Rules and Regulations of the trial and I accept them without reserve » at the bottom of the registration form.

The User declares that he has read and that he accepts the present General Terms and Conditions of Sale before placing his order. The validation of his order therefore constitutes acceptance of these General Terms and Conditions of Sale.

The User may check the status and the details of his order at any time by logging on to his personal space on the Site, under the section « My Order ».

The bibs are to be collected directly at the locations, dates and times stated in the Rules and Regulations of each trial.


1.2.
 Registrations

Every registration is firm and definitive and may not be the object of reimbursement for any reason, unless otherwise specified in the Rules and Regulations.

Registrations cannot be transferred to another person, under any circumstances.

Any person found to have collected his bib and then given it to a third party will be held responsible for any accident experienced or caused by said third party during the trial.

The organisation denies all responsibility in the case of an accident in this type of situation.

When a team is registered, the registration of each of the team members if firm and definitive: no changes will be allowed.


1.3. Right of withdrawal

The User does not have the right of withdrawal with regards to the purchase of leisure services that must be provided on a specific date or within a determined period, in accordance with the following legal provisions set forth in article L.121-21-8 of the Consumer Code:

« The right of withdrawal cannot be exercised for the contracts:

[…]

12° Of accommodation services, other that residential accommodation, of transporting (goods) services, of car rentals, of restaurant services or leisure activities that must be provided on a specific date or within a determined period ».

Article 2 - PURCHASE OF MERCHANDISE AND OTHER LEISURE PURCHASES

2.1. Products/Services

The Site offers the possibility of purchasing the following items, although this list is not exhaustive:

  • trial merchandise such as t-shirts, gloves, posters;
  • leisure services such as tickets to museums or other tourist attractions, training programs/sessions, SMS packs, video packs, tickets to pasta parties.

 
2.2. Conditions of purchase and of collection

The User may purchase products and/or services from the Online Store within the limit authorised on the Site.

The Online Store sells, on the one hand, products and services sold directly by A.S.O. and, on the other hand, products and services sold by third parties,

In order to be able to purchase the products and services sold by third parties, the User will be automatically redirected to the third party’s website where the purchase may take place.

For all purchases from third parties, only the general terms and conditions of that third party will be applicable to the transaction that will take place between the User and the third party, and A.S.O. will not be held responsible for the treatment of such transactions carried out by third parties, their execution or the consequences of this execution.

For the products and services available for purchase on the Site, these must be collected by the User upon presentation of his bib for the trial in question, only at the locations, dates and times provided at the time of purchase with the exception of certain products such as the customised medal which shall be sent by mail at the end of the trial in question, as expressly stated at the time of purchase.

The price of these registration fees is shown in Euros, all taxes included, at the rate in force on the day of the order.

Should the product not be available at the moment of collection, A.S.O. undertakes to inform the User by email or at the very latest on the last day that the collection of products is possible at the designated location.

A.S.O. may offer the User a substitute product of an equivalent quality and price.

The User may either choose to accept the substitute product or reject it and obtain a reimbursement for the purchase price of his order within a maximum of 14 (fourteen) days after the User’s request for reimbursement, accompanied by the proof of purchase, all of which must be sent as a registered letter with acknowledgement of receipt to the following address:

Amaury Sport Organisation (A.S.O.)
Service Clients - EGP
Immeuble Panorama B
253 quai de la Bataille de Stalingrad
92137 ISSY-LES-MOULINEAUX
FRANCE

Should the trial in question be cancelled or postponed, the purchase of merchandise will not be reimbursed if the collection of products remains possible. However, if the collection of products is not possible, then the reimbursement of the price of the purchased products will be processed by A.S.O. within 14 (fourteen) days from the moment the decision was made to postpone or cancel the trial in question, by crediting the User’s bank account that corresponds to the credit card used for payment.

2.3. Right of withdrawal / returns

In accordance with the legal provisions set forth in articles L. 121-21 and L.121-21-8, 3°, of the Consumer Code, the User may exercise his right of withdrawal within 14 (fourteen) days from the moment of collection of the merchandise and request a reimbursement from A.S.O for the purchased product if he was not entirely satisfied with it, with the exception of customised articles or those made on demand (for example, customised flock-printed t-shirts) and unsealed articles (removal of the plastic protection).

The 14 (fourteen) day timeframe begins on the day of collection, by the User, of the merchandise purchased on the Site, under the terms and conditions established in article 11.2. of the present General Terms and Conditions of Sale.

The User is reminded that he does not have the right of withdrawal with regards to the purchase of leisure services that must be provided on a specific date or within a determined period, in accordance with the following legal provisions set forth in article L.121-21-8 of the Consumer Code:

« The right of withdrawal cannot be exercised for the contracts:

[…]

12° Of accommodation services, other that residential accommodation, of transporting (goods) services, of car rentals, of restaurant services or leisure activities that must be provided on a specific date or within a determined period ».

In accordance with the legal provisions set forth in articles L. 121-21-2 and L.121-17, 2°, of the Consumer Code, the User must inform A.S.O. of his decision to withdraw by sending them, before the abovementioned timeframe of 14 (fourteen) days is over, the withdrawal form or any other unambiguous declaration that clearly states his wish to withdraw.

For this purpose, the User may return his product by mail, at his own expense, within a maximum of 14 (fourteen) days after communicating A.S.O. of his decision to withdraw to the following address:

Amaury Sport Organisation (A.S.O.)
Service Clients - EGP
Immeuble Panorama B
253 quai de la Bataille de Stalingrad
92137 ISSY-LES-MOULINEAUX
FRANCE

The User will attach a copy of the proof of purchase to his return as well as a copy of the withdrawal form or of his unambiguous declaration where he clearly states his wish to withdraw.

Any articles returned by the User either incomplete, damaged, destroyed or dirty will not be accepted and will, therefore, not be reimbursed.

In the case of abnormal or abusive returns, A.S.O. reserves the right to refuse future orders.

2.4. Reimbursement

The reimbursement of the price of the product will be carried out by A.S.O. within 14 (fourteen) of the reception of the returned product by crediting the User’s bank account that corresponds to the credit card used for payment.

The fees involved in returning the product will be at the User’s expense.

2.5. Legal warranty

A.S.O. undertakes to respect the obligations in relation to the warranties attached to the products sold on the Site, in accordance with the articles of the Consumer Code and the Civil Code.

Note that the warranties do not apply to the normal wear and tear of certain pieces or articles nor do they apply to their professional or collective use, nor to the damages caused by factors that are external to the articles themselves.

Article 3 - COMMON POLICIES FOR THE PAYMENT OF REGISTRATION FEES, MERCHANDISE AND LEISURE SERVICES

3.1 Payment and validation

The registration fees, the merchandise and the leisure services that are sold on the Site are destined to private individuals, physical persons, for their personal use and consumption.

As a private individual, the User declares that he is not a professional and that he is not obtaining or using the rights, products and services sold on the Site for professional or commercial use, or generally to make a profit.

The payment of registration fees, merchandise and leisure services sold on the Site can only be made using a credit card.

The cards accepted for online payments are only those pertaining to the following networks: Carte bleue / Visa / Eurocard / Mastercard.

The User guarantees that he is fully authorised to use the credit card that has been provided for the payment of the order and that said card gives access to sufficient funds to cover all the costs resulting from this order.

The User’s bank account will immediately be debited the amount of the registration fees, the products and the leisure services, all taxes included (at the rate in force on the day of the order), in Euros.

Validating an order renders the sale firm and definitive.

Modification or cancelation of the purchase is not permitted subject to the specific provisions reserved for the purchase of merchandise mentioned above (article 11).

The security of credit card payments is guaranteed by the SSL (Secure Socket Lysers) encryption system from the company ATOS that encrypts and secures all confidential information.

Before clicking on the « validate » button after the purchasing process, you must first accept the present General Terms and Conditions of Sale.

The data recorded by A.S.O. constitutes proof of the ensemble of transactions completed between A.S.O. and its Users. The data recorded by the secure payment system constitutes proof of all the financial transactions.

In any case, providing a credit card number online and the final validation of the purchase both constitute proof of the integrity of said purchase, in accordance with the provisions set forth in the law of the 13th of March 2000 and cause the sums incurred for the order to become due and payable.

This validation has the validity of a signature and constitutes express acceptance of all the operations carried out on the Site.

3.2 Sale summary

Once the credit card authorisation centre has accepted the payment, the User will receive a summary of the sale by email along with a reference number for his order.

In some other cases, particularly in the case of an incorrect address or another problem with the User’s account, A.S.O. reserves the right to block the User’s order until the problem has been resolved.

The User may check the status and the details of his order at any time by logging on to his personal space on the Site, under the section « My Order ».

ACCOMODATION AND TRANSPORT SERVICES

Article 4 - PURCHASE OF ACCOMMODATION AND TRANSPORT SERVICES

The Site sells, for certain trials, accommodation and/or transport services, marketed by an affiliate of A.S.O.: the company V.S.O;

EIG registered at the Nanterre Business Registry under the number C 409 758 448
Head office: Immeuble Panorama B, 253 quai de la Bataille de Stalingrad, 92137 ISSY-LES-MOULINEAUX

Registration « Atout France »: IM092100117
PCL: Hiscox, 19 rue Louis le Grand 75002 Paris
Financial guarantee: APS: 15 avenue Carnot, 75017 Paris
PCL Insurance: GAN EUROCOURTAGE IARD – Tour Gan Eurocourtage, 4-6 avenue d’Alsace, La Défense Cedex

The User declares that he was informed and that he accepts the fact that the accommodation and transport offers are governed by the present General Terms and Conditions of Sale, as well as by the provisions of the Tourism Code, in particular by articles R.211-3 to R.211-13.

4.1 Responsibility

V.S.O.’s responsibility is limited only the accommodation and transport services it sells.

4.2. Prices

The prices are shown in Euros.

In accordance with the VAT scheme in relation to the profit margin of travel agents, the invoices will not mention the VAT collected on the sold services.

Only the services that are explicitly mentioned in the accommodation descriptions will be included in the price.

The prices include:

  • Nights in hotels or in indicated tourism residences
  • Breakfasts
  • Eventual occupancy taxes
  • Indicated options
  • Indicated transport

 

Unless otherwise stated in the description of the trip, the following services are not included in the price:

  • Cancellation insurance, multirisk insurance, optional
  • Personal expenses (tips, telephone; etc.)
  • Meals (unless it is listed in the description of the accommodation offer)
  • Optional excursions as well as any other service not included in the description of the trip.

The prices shown only apply for the minimum number of participants indicated, where applicable.

V.S.O. reserves the right to modify its prices at any time but the products will be invoiced based on the fees in force at the moment the order is validated


4.3. Reservation, payment and validation

The reservation is made exclusively through the Site, within the limit of available stock, where possible.

The transport and accommodation services associated with the trials sold on the Site are reserved for private individuals.

As a private individual, the User declares that he is not a professional and that he is not obtaining or using the rights, products and services sold on the Site for professional or commercial use, or generally to make a profit.

The payment of accommodation and transport services sold on the Site can only be made using a credit card.

The cards accepted for online payments are only those pertaining to the following networks: Carte bleue / Visa / Eurocard / Mastercard.

The User guarantees that he is fully authorised to use the credit card that has been provided for the payment of the order and that said card gives access to sufficient funds to cover all the costs resulting from this order.

The User’s bank account will immediately be debited the amount of accommodation and transport services, as well as any optional cancellation insurance and multirisk insurance that has been subscribed to, in Euros.

The security of credit card payments is guaranteed by the SSL (Secure Socket Lysers) encryption system from the company ATOS that encrypts and secures all confidential information.

Before clicking on the « validate » button after the purchasing process, the User must first accept the present General Terms and Conditions of Sale.

Validating an order renders the sale firm and definitive, it cannot be the objet of reimbursement for any reason whatsoever.

The data recorded by A.S.O. constitutes proof of the ensemble of transactions completed between A.S.O. and/or V.S.O. and its Users. The data recorded by the secure payment system constitutes proof of all the financial transactions.

In any case, providing a credit card number online and the final validation of the purchase both constitute proof of the integrity of said purchase, in accordance with the provisions set forth in the law of the 13th of March 2000 and cause the sums incurred for the order to become due and payable.

This validation has the validity of a signature and constitutes express acceptance of all the operations carried out on the Site.

4.4. Sale summary

Once the credit card authorisation centre has accepted the payment, the User will receive a summary of the sale by email along with a reference number for his order.

In some other cases, particularly in the case of an incorrect address or another problem with the User’s account, A.S.O./V.S.O. reserves the right to block the User’s order until the problem has been resolved.

The User may check the status and the details of his order at any time by logging on to his personal space on the Site, under the section « My Order ».

When a team is registered, the registration of each of the team members if firm and definitive: no changes will be allowed.

 

4.5. Right of withdrawal

The User does not have the right of withdrawal with regards to the purchase of accommodation or leisure services that must be provided on a specific date or within a determined period, in accordance with the following legal provisions set forth in article L.121-21-8 of the Consumer Code:

« The right of withdrawal cannot be exercised for the contracts:

[…]

12° Of accommodation services, other that residential accommodation, of transporting (goods) services, of car rentals, of restaurant services or leisure activities that must be provided on a specific date or within a determined period ».


4.6. Cancellation/Modification by VSO


4.6.1.
Cancellation

In accordance with article R. 211-10 of the Tourism Code, if VSO has to cancel a trip, it will inform the User. The User will then be reimbursed by VSO for all the sums they have paid.

4.6.2 If this cancellation is imposed due to circumstances of « force majeure » or for the safety of the Users, the User will not be entitled to any compensation.

4.6.3. Modification

Due to the many unexpected events that may arise when travelling, the User is warned that the trip description constitutes the rule but that the User may notice and be subjected to some exceptions.

If certain of the trip’s essential elements have to be modified prior to departure, VSO will warn the User of this by all means possible and will offer him:

  • either the possibility to cancel his trip at no cost,
  • or the possibility of signing up to the new offer.

The User must inform them of his choice in writing within 48 (forty eight) hours.

4.7 Accommodation

According to international hotel rules and regulations, on the day of departure rooms must be vacated at midday, even if the departure takes place at night. Likewise, on the day of arrival rooms are generally available as of 3:00 pm.

Any room occupied before 3:00 pm or vacated after 12:00 shall be considered an additional night. The prices are calculated based on the number of nights of occupancy, not the number of days. The first and the last day of the trip are, in fact, dedicated to travelling.

The number of stars attributed to a hotel establishment that appears in the trip description corresponds to a classification declared by the hotel or established in reference to local rules. V.S.O. aims to inform the Client as best as possible regarding the conditions of his accommodation.

In the following hypothetical situations – a case of « force majeure », security reasons, third party incident – V.S.O. may be forced to change the hotels or tourism residences mentioned without it being considered a modification of an essential element of the trip. As far as possible, the Client will be advised beforehand and V.S.O. will provide a service of at least a similar category to what was initially offered.

4.8. Civil liability

An insurance policy is taken out with the company Allianz Iard, SA registered at the Paris Business Registry under the number B 542 110 291 that covers Professional Civil Liability (PCL), particularly physical, material and non material damages up to a combined limit of 5.000.000 Euros per year of insurance.

4.9. Extracts of the Tourism Code that defines the conditions of exercising these activities in relation to the organisation and the sale of trips and stays.

Article R211-3 :

Subject to the exclusions set forth in the third and fourth paragraphs of article L. 211-7, any offer and any sale of trip or stay services results in the provision of the appropriate documents that meet the requirements defined in the present sections.

In the case of the sale of plane tickets or transport tickets on regular airlines not accompanied by services related to this transport, the seller must provide the buyer with one or several tickets for the totality of the trip, issued by the transporter or under its responsibility. In the case of on-demand transport, the name and address of the transporter, on whose behalf the tickets are issued, must be mentioned.

The separate invoicing of various elements in the same tourist package does not remove the seller’s obligations as stated by the regulatory provisions found in this section.

Article R211-3-1 :

The exchange of pre-contractual information or the provision of the contractual terms and conditions is done in writing. It can be done electronically under the conditions of validity and exercise set forth in articles 1369-1 to 1369-11 of the Civil Code. The name or business name and the address of the seller as well as his registration number provided for in article L. 141-3 or, where applicable, the name, address and registration number of the federation or union mentioned in the second paragraph of article R. 211-2 must be mentioned.

Article R211-4 :

Prior to the conclusion of the contract, the seller must inform the consumer about the prices, the dates and other components of the services provided for the trip or the stay, such as:

1° The destination, the means, the characteristics and the categories of transport used;

2° The type of accommodation, its location, its comfort level and its main characteristics, its ratification and its touristic classification according to the rules and regulations or to the customs of the host country;

3° The restaurant services offered;

4° The itinerary description, when dealing with a tour;

5° The administrative and health formalities to be completed by nationals or by residents of the European Union or from a State party to the European Economic Area agreement, particularly in the case of crossing borders, along with the timeframes for each process;

6° The visits, excursions and other services included in the package or that may become available at an additional cost;

7° The minimum or maximum size of the group necessary for the trip or the stay to take place as well as whether or not the trip or the stay requires a minimum number of participants, the deadline for informing the consumer about a trip or stay cancellation; this date cannot be less than twenty one days before the departure;

8° The amount or the percentage of the price to pay as a deposit upon conclusion of the contract as well as the calendar of payments for the balance;

9° The price revision procedure as specified in the contract in application of article R. 211-8;

10° The contractual conditions of cancellation;

11° The conditions of cancellation defined in articles R. 211-9, R. 211-10 and R. 211-11;

12° The information concerning the optional subscription of an insurance contract that covers the consequences of certain cancellation cases or an assistance contract that covers certain particular risks, particularly the costs of repatriation due to an accident or illness;

13° When the contract involves air travel services, the information for each leg of the flight, as specified in articles R. 211-15 to R. 211-18.

Article R211-5 :

The original information given to the consumer is binding to the seller, unless in said information the seller has expressly reserved the right to modify certain elements. In this case, the seller must clearly specify to what degree this modification will apply and to which elements.

In any case, the consumer must be informed of any modifications made to the original information prior to the conclusion of the contract.

Article R211-6 :

The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one copy of which will be given to the buyer, and signed by both parties. When the contract is concluded electronically, articles 1369-1 to 1369-11 of the Civil Code apply. The contract must include the following clauses:

1° The name and address of the seller, of his guarantor and of his insurer as well as the name and address of the organiser;

2° The destination or destinations of the trip and, in the case of a split journey, the different periods and their dates;

3° The means, characteristics and categories of transport used, the dates and the points of departure and arrival;

4° The type of accommodation, its location, its comfort level and its main characteristics, its ratification and its touristic classification according to the rules and regulations or to the customs of the host country;

5° The restaurant services offered;

6° The itinerary description, when dealing with a tour;

7° The visits, excursions and other services included in the total price of the trip or stay;

8° The total price of the services invoiced as well as the indication of any possible revision of this invoicing in virtue of the provisions set forth in article R. 211-8;

9° The indication, if applicable, of the charges or taxes pertaining to certain services such as taxes for landing, disembarking or boarding at ports and airports, occupancy taxes if these are not included in the price of the services provided;

10° The calendar and the process for payment; the buyer’s final payment cannot be less than 30% of the price of the trip or the stay and must take place when he is given the documents required to undertake the travel or stay;

11° The special terms and conditions requested by the buyer and accepted by the seller;

12° The process through which the buyer can file a complaint against the seller for the non-execution or the incorrect execution of the contract. This complaint must be sent as soon as possible, by any means that provides an acknowledgement of receipt by the seller and, where applicable, written notification must be given to the organiser of the trip and to the provider of the services in question;

13° The deadline to provide information to the buyer if the trip or stay is cancelled by the seller due to the requirement for a minimum number of participants not being met, in accordance with the provisions of 7° in article R. 211-4;

14° The contractual conditions of cancellation;

15° The conditions of cancellation defined in articles R. 211-9, R. 211-10 and R. 211-11;

16° The specifications concerning the risks covered and the values of the guarantees featured in the insurance contract that covers the consequences of the seller’s professional civil liability;

17° The indications concerning the insurance contract taken out by the buyer that covers the consequences of certain cancellation cases (policy number and name of the insurer) as well as those concerning the assistance contract that covers certain particular risks, in particular the costs of repatriation due to an accident or illness; in this case, the seller must give the buyer a document that specifies at least the risks that are covered and those that are not;

18° The deadline to inform the seller in the case of contract termination by the buyer;

19° The commitment to provide the buyer, at least ten days before the planned departure date, the following the information:

  1. a) The name, address and telephone number of the seller’s local representative or, failing that, the names, addresses and telephone numbers of local organisations that can help the consumer in case of difficulty or, failing that, a telephone number whereby the buyer can get in touch with the seller in case of emergency;
  2. b) For the trips and stays abroad of minors, a telephone number and an address allowing direct contact with the child or with the person responsible for their stay;

20° The clause for termination and reimbursement without penalties of the payments made by the buyer in the case of non-compliance of the obligation to inform stated in 13° of article R. 211-4;

21° The commitment to provide the buyer, in a timely manner before the beginning of the trip or stay, the hours of departure and arrival.

Article R211-7 :

The buyer may transfer the contract to an assignee who fulfils the same conditions and who may complete the journey or stay as long as the contract has not yet come into effect.

Unless stated by a provision that is favourable to the assignor, he must inform the seller of his decision by any means that provides an acknowledgement of receipt at the latest seven days before the start of the trip. When dealing with a cruise, this timeframe is extended to fifteen days. This transfer does not require previous authorisation by the seller under any circumstances.

Article R211-8 :

When the contract includes the possibility of revising the price, within the limits outlined in article L. 211-12, it must mention the exact calculation process, for increases as well as reductions, for price variation, and particularly the transport fees and corresponding taxes, whenever the currency has the potential to affect the price of the trip or stay, the part of the price that the variation will be applied to and the exchange rate used as reference when the price that figures on the contract was established.

Article R211-9 :

When, before the buyer’s departure, the seller is forced to modify one of the contract’s essential elements such as a significant increase in price and when he is unaware of his obligation to inform as mentioned in 13° of article R. 211-4, the buyer may, without prejudice to any claim for damages, and after having been informed by the seller by any means that provides an acknowledgement of receipt:

  • - either terminate his contract and obtain an immediate reimbursement of payments made without any penalties;
  • - or accept the modification or the substitute trip proposed by the seller; an amendment made to the contract specifying the modifications and signed by both parties; any reduction in price will be deducted from the amount still owed by the buyer and, if the payment made exceeds the price of the modified service, the amount overpaid will be returned to the buyer before the date of his departure.

Article R211-10 :

In the case provided for in article L. 211-14, when, before the buyer’s departure, the seller cancels the trip or the stay, he must inform the buyer by any means that provides an acknowledgement of receipt; the buyer, without prejudice to any claim for damages, obtains an immediate reimbursement from the seller of payments made without any penalties; in this case, the buyer receives compensation at least equal to the penalty that he would have incurred if he had cancelled the trip on the same date.

The provisions of the present article are in no way an obstacle to reaching an amicable agreement whereby the buyer accepts a substitute trip or stay proposed by the seller.

Article R211-11 :

When, after the buyer’s departure, the seller finds himself unable to provide an important part of the services outlined in the contract that represent a large percentage of the price that was honoured by the buyer, the seller must immediately make the following provisions without prejudice to any claim for damages:

  • - either propose replacement services and cover any additional costs and, if the services accepted by the buyer are of an inferior quality, the seller must reimburse the price difference upon his return;
  • - or, if he is unable to propose a replacement service or if these are rejected by the buyer for valid reasons, provide the buyer, at no additional cost, with transport tickets to guarantee his return in equivalent conditions to the point of departure or to another location agreed upon by both parties.

The provisions of the present article are applicable in the case of non-compliance of the obligation provided for in 13° of article R. 211-4.

Article R211-12 :

The provisions of articles R. 211-3 to R. 211-11 must appear in the brochures and travel contracts proposed by the persons mentioned in article L. 211-1.

Article R211-13 :

The buyer cannot invoke the benefits of the clause provided for in 20° of article R. 211-6 once the service has already been provided.

COMMON PROVISIONS

Article 5 - COMPLAINTS

Except in the case of a legal warranty, any operation between A.S.O. and/or V.S.O. and the User carried out on the Site, not contested in the manners outlined above within 15 (fifteen) days from the day of the operation in question, cannot give rise to a claim.

Any event that takes place during a trial, particularly in the case of injuries, must give rise to a claim within 5 (five) days of the trial in question, unless there is a specific provision in the Rules and Regulations that states otherwise. After this time, no complaints will be accepted.

For any demands or complaints, other than demands or complains related to accommodation, transport or restaurant services, the User may send a registered letter, in French or in English, to the following service:

Amaury Sport Organisation (A.S.O.)
Service Clients - EGP
Immeuble Panorama B
253 quai de la Bataille de Stalingrad
92137 ISSY-LES-MOULINEAUX
FRANCE

For any demand or complaint related to accommodation, transport or restaurant services, the User may send a registered letter, in French or in English, to the following service:

VOYAGE Sport Organisation (V.s.O.)
Service Clients
Immeuble Panorama B
253 quai de la Bataille de Stalingrad
92137 ISSY-LES-MOULINEAUX
FRANCE

Article 6 - APPLICABLE LAW AND COMPETENT COURTS

The present General Terms and Conditions of Sale are governed by French law.

Likewise, the contract entered into between the User on the one hand, and A.S.O. and/or V.S.O. on the other hand, is subject to French law.

In case of dispute, parties will try to reach an amicable solution prior to any legal action by filing a complaint with A.S.O., by means of a registered letter with acknowledgement of receipt, within ten (10) days of the conflict arising.

If an amicable agreement cannot be reached, any dispute that results from these General Terms and Conditions of Sale will be subjected to the exclusive competence of the jurisdiction of the VERSAILLES Court of Appeal.